Sky Casino Terms & Conditions
These Terms and Conditions govern access to and use of Sky Casino, including the website, games, promotions, payment services and related features. By creating an account or using the service, you confirm that you have read, understood and agreed to these terms.
Please review these provisions carefully before registering. If you do not accept them, you must not open an account or use Sky Casino. Additional rules may apply to particular games, promotions or payment methods and will form part of these terms when presented to you.
Acceptance of Terms
These terms create a binding agreement between you and Sky Casino concerning your use of the service. They apply whether you access the platform through a computer, mobile device or another supported device.
By using Sky Casino, you agree to comply with these terms, any game-specific instructions, applicable promotional conditions and reasonable security requirements. If a specific promotion or product rule conflicts with these terms, the specific rule will apply only to the relevant promotion or product.
You are responsible for reading the current version of the terms before using the service. Continued use after an amendment has been published indicates acceptance of the updated wording.
Eligibility
Sky Casino is available only to individuals aged 18 or over. You must also be legally permitted to access and use online gambling services in the location where you are present.
- You must provide accurate information about your identity, age and location.
- You must use the service for your own personal, recreational purposes.
- You must not access the service if gambling is prohibited for you by law, court order or another binding restriction.
- You must not use another person's account or allow another person to use yours.
Sky Casino may restrict access from particular locations or decline an application where eligibility cannot be established.
Account Registration
To use features that require an account, you must complete the registration process and provide information that is complete, current and truthful. You may be asked to create secure login credentials and must keep them confidential.
Only one account may be maintained per person unless Sky Casino expressly authorises otherwise. You must notify Sky Casino promptly if you believe that your account has been accessed without permission, your credentials have been disclosed or account information is incorrect.
You remain responsible for activity carried out through your account where you have failed to take reasonable steps to protect your credentials. Sky Casino may refuse duplicate accounts, correct account records or close accounts created in breach of these terms.
Verification
Sky Casino may carry out identity, age, location, payment and security checks at registration or at any later stage. These checks help protect customers, prevent misuse and support the secure operation of the platform.
You must provide requested documents within a reasonable period and ensure that they are genuine, readable and current. Information may include proof of identity, address, payment ownership or source of funds, depending on the circumstances.
Until verification is completed, Sky Casino may limit deposits, withdrawals, bonuses or gameplay. If the information supplied is inconsistent, misleading or cannot be verified, access may be suspended while the matter is reviewed.
Deposits
Deposits must be made using a payment method held in your own name or otherwise authorised for your personal use. You must not use a payment instrument belonging to another person without prior approval.
- Available payment methods, minimum amounts and processing times may vary.
- You should check all transaction details before confirming a deposit.
- Payment providers may apply their own terms, limits or charges.
- Sky Casino may reject or return a transaction where security or compliance concerns arise.
You must not deposit funds for the purpose of transferring money to another customer. Sky Casino may review unusual payment activity and may request further information before allowing continued use of the account.
Withdrawals
Withdrawal requests are processed subject to account verification, payment checks, applicable limits and any conditions attached to funds or promotions. Sky Casino may return funds through an approved method connected to your account or request an alternative method where necessary.
You must have complied with these terms before a withdrawal can be completed. Withdrawals may be delayed while identity, payment ownership or account activity is reviewed. Processing times can also depend on the payment provider and banking network.
Where a withdrawal is cancelled or returned, the relevant amount may be credited back to your playable balance. You should ensure that your payment details are accurate and notify Sky Casino of any issue affecting receipt of funds.
Bonuses
Promotional offers are subject to their own terms, including eligibility requirements, qualifying deposits, wagering conditions, game contributions, expiry dates, maximum winnings or withdrawal restrictions. These conditions will be made available when the offer is presented.
Only one promotion may be available to an account unless the applicable offer states otherwise. Sky Casino may withhold or remove a bonus where the account is not eligible, the promotion has expired or the offer has been used in a way that conflicts with its terms.
Bonus abuse, including coordinated activity, multiple accounts or transactions designed primarily to obtain promotional value, is not permitted. If a promotion is applied incorrectly, Sky Casino may correct the balance and review related play.
Acceptable Use
You must use Sky Casino responsibly, lawfully and in a manner that does not interfere with other customers or the operation of the platform. You must provide honest information whenever requested and follow instructions relating to account security and gameplay.
- Use the service only through supported software and authorised access methods.
- Keep your account details accurate and protect your login information.
- Communicate with staff and other users respectfully.
- Report suspected security issues, technical faults or unauthorised activity promptly.
Prohibited Activities
The following activities are prohibited and may result in suspension, account closure, cancellation of transactions or other appropriate action:
- Fraud, attempted fraud, money laundering or the use of funds connected with unlawful activity.
- Providing false, stolen or misleading personal or payment information.
- Using software, bots, scripts, automated tools or technical methods intended to gain an unfair advantage.
- Manipulating games, exploiting errors or interfering with the availability, integrity or security of the service.
- Collusion, chip dumping, syndicate activity or conduct designed to disadvantage other customers.
- Opening or controlling multiple accounts to avoid restrictions or obtain an improper benefit.
- Reselling, transferring or commercially exploiting access to the service.
Sky Casino may investigate suspected prohibited activity and preserve relevant records where reasonably necessary.
Intellectual Property
Sky Casino and its licensors retain all rights in the website, software, visual design, text, graphics, trademarks and other platform content, except where ownership belongs to a third party. You receive a limited, personal and revocable permission to use the service for its intended purpose.
You must not copy, modify, publish, distribute, reverse engineer, frame or commercially exploit platform content without written permission. Nothing in these terms transfers intellectual property rights to you.
Limitation of Liability
Sky Casino will take reasonable steps to maintain a reliable service, but uninterrupted availability cannot be guaranteed. Access may be affected by maintenance, technical faults, communications failures, payment provider issues or events outside reasonable control.
You are responsible for the device, internet connection and software used to access the service. Sky Casino is not responsible for losses caused by inaccurate information, failure to protect credentials, unauthorised access resulting from your actions or use of unsupported equipment.
Nothing in these terms excludes or limits responsibility where doing so would not be permitted under applicable law. Any limitation applies only to the extent allowed by law.
Account Suspension
Sky Casino may suspend, restrict or close an account where it reasonably considers that these terms have been breached, verification cannot be completed, activity presents a security concern or continued access may cause harm to the platform or its users.
During a review, deposits, withdrawals, bonuses and gameplay may be restricted. Sky Casino may cancel transactions or remove promotional benefits connected with a breach. Where an account is closed, any remaining balance will be handled after relevant checks, subject to applicable rights and obligations.
Privacy
Sky Casino collects and uses personal information to provide the service, process transactions, verify accounts, maintain security, meet operational needs and communicate with you. Information may be shared with service providers or other parties where necessary for these purposes and permitted by applicable requirements.
The privacy information provided by Sky Casino explains the categories of information collected, retention practices, customer rights and available contact routes. You should read that information before registering and keep your details updated.
Responsible Gambling
Gambling should be treated as entertainment and not as a way to generate income or recover losses. Set limits that suit your circumstances and avoid gambling with money needed for essential expenses.
- Use available deposit, spend or session controls where offered.
- Take regular breaks and avoid gambling when distressed, tired or under the influence of alcohol.
- Do not chase losses or borrow money to continue gambling.
- Contact Sky Casino if you need information about account restrictions, breaks or self-exclusion options.
If gambling is becoming difficult to control, stop using the service and seek independent support from an appropriate advice organisation.
Amendments
Sky Casino may update these terms to reflect changes to the service, payment methods, security processes, promotions or applicable obligations. The updated version will be made available through the platform.
Where a change materially affects your use of the service, Sky Casino may provide additional notice when appropriate. You should review the terms regularly. If you do not agree with an update, you must stop using the service and may contact Sky Casino about closing your account.
Contact Information
For questions about these terms, account access, verification, payments or responsible gambling features, contact Sky Casino through the support channels displayed on the platform. You may also write to [email protected].
When contacting support, provide enough information for your enquiry to be identified, but do not send passwords or complete payment credentials. Sky Casino may need to verify your identity before discussing account-specific information.
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