Sky Casino Terms & Conditions
These Terms and Conditions govern access to and use of the Sky Casino website, games, services and related features. By creating an account or using Sky Casino, you confirm that you have read and understood these terms and agree to follow them.
Please review these terms carefully before registering. If you do not accept any part of them, you must not use the Sky Casino website or open an account. Additional rules may apply to particular games, promotions or payment methods and will form part of these terms where clearly stated.
Acceptance of Terms
These Terms and Conditions form an agreement between you and Sky Casino. They apply whenever you visit the website, register an account, deposit funds, participate in a game or use any other service made available by Sky Casino.
You are responsible for reading the current version of these terms before using the service. Continued use after an update has been published indicates acceptance of the revised wording. Where a separate promotion or game rule conflicts with these terms, the specific rule will apply only to the relevant promotion or game.
Eligibility
Sky Casino is intended for individuals aged 18 or over. You must not register or play if you are under 18, prohibited from gambling in your location, or otherwise unable to enter a legally binding agreement.
You are responsible for checking that online gambling is permitted where you live and for complying with any applicable local requirements. Sky Casino may restrict access from certain locations or decline an application where it cannot reasonably provide its services.
Account Registration
Only one personal account may be opened per customer unless Sky Casino has given written approval for an exception. Information supplied during registration must be accurate, complete and kept up to date.
You must keep your login details confidential and take reasonable steps to prevent anyone else from accessing your account. You are responsible for activity carried out through your account unless you have promptly reported unauthorised access to Sky Casino.
- Do not create an account using another person's identity or payment details.
- Do not sell, transfer, rent or share your account.
- Notify Sky Casino promptly if your personal information changes.
- Log out after using the website on a shared or public device.
Verification
Sky Casino may request information or documents to confirm your identity, age, address, payment ownership or source of funds. Requests may be made when you register, before a withdrawal, during account reviews or whenever clarification is reasonably required.
Documents must be genuine, current and clearly readable. You must provide requested information within a reasonable period. Until verification is completed, Sky Casino may limit deposits, withdrawals, bonuses or access to certain services. Personal information supplied for verification will be handled in accordance with the Privacy provisions below.
Deposits
Deposits may be made using the payment methods displayed in your Sky Casino account. You should use a payment method held in your own name. Sky Casino may reject or return payments that appear to belong to another person or that cannot be properly confirmed.
You must only deposit amounts that you can afford to lose. A deposit is intended for gaming activity and must not be used to test payment systems, move funds between people or support unlawful activity. Payment providers may apply their own processing times, terms or charges.
Sky Casino does not guarantee that every payment method will remain available at all times. If a deposit is credited incorrectly, you must not use the funds and should report the error promptly. Sky Casino may correct accounting errors and recover any resulting balance adjustment.
Withdrawals
You may request a withdrawal of eligible funds through the methods available in your account. Sky Casino may require completion of identity and payment checks before approving a withdrawal. Withdrawals will normally be returned through an appropriate method connected to your verified account.
Processing times can vary according to the payment provider, the requested method and the information required for review. A withdrawal may be delayed, declined or cancelled where there is a reasonable concern about account security, bonus compliance, payment ownership or prohibited activity.
You remain responsible for checking that your withdrawal details are correct. Sky Casino is not responsible for delays caused by inaccurate information supplied by you or by a third-party payment provider.
Bonuses
Promotional offers are subject to the specific terms displayed with each offer. These may include eligibility conditions, minimum deposits, wagering requirements, game restrictions, expiry dates, maximum conversion amounts and withdrawal limits.
You may use a promotion only once unless the offer expressly states otherwise. Sky Casino may remove a bonus or related winnings if it was obtained through duplicate accounts, misleading information, technical manipulation or a breach of the applicable promotional rules.
Before accepting an offer, you should ensure that you understand its conditions. If promotional terms are unclear, contact Sky Casino before using the offer rather than relying on an assumption about how it operates.
Acceptable Use
You must use Sky Casino honestly, responsibly and only for lawful personal entertainment. You must follow these terms, the rules shown within individual games and any reasonable instructions provided by Sky Casino.
You must maintain suitable security on your devices and avoid using software or connections that interfere with the normal operation of the website. If you notice an error, vulnerability or inaccurate account balance, do not exploit it and notify Sky Casino as soon as practical.
Prohibited Activities
The following activities are not permitted:
- Attempting to gamble while under 18 or allowing another person to use your account.
- Using false, stolen or misleading identity or payment information.
- Attempting to bypass account, location, security or promotional controls.
- Using bots, automated tools, malicious code or unauthorised third-party software.
- Engaging in collusion, fraudulent play, money laundering or other unlawful conduct.
- Abusing technical faults, payment errors, bonuses or game mechanics.
- Harassing staff, other customers or service providers.
Sky Casino may investigate suspected breaches and may take proportionate action while an investigation is in progress.
Intellectual Property
The Sky Casino name, website design, text, graphics, software, logos and other materials are protected by applicable intellectual property rights or are used with permission. You may access them for personal, non-commercial use of the services only.
You must not copy, modify, publish, distribute, reverse engineer, sell or commercially exploit Sky Casino content without prior written permission. Nothing in these terms transfers ownership of intellectual property to you.
Limitation of Liability
Sky Casino will take reasonable steps to provide a reliable service, but uninterrupted availability cannot be guaranteed. The website may be affected by maintenance, technical faults, communications failures, events outside reasonable control or problems caused by third-party providers.
To the extent permitted by applicable law, Sky Casino is not responsible for losses arising from your failure to protect account credentials, inaccurate information, unsuitable use of the service, payment provider delays or unauthorised access caused by your own actions.
Nothing in these terms excludes or limits responsibility where such exclusion or limitation is not permitted. You should use the service at your own discretion and only with funds you can afford to lose.
Account Suspension
Sky Casino may suspend, restrict or close an account where it reasonably believes that these terms have been breached, information is inaccurate, verification has not been completed, activity presents a security concern or continued access may be inappropriate.
Where permitted, Sky Casino may explain the reason for an account action. Funds may be retained temporarily while relevant checks are completed. Any remaining balance will be dealt with after considering applicable obligations, unresolved disputes, payment reversals, bonus adjustments and evidence of prohibited conduct.
Privacy
Sky Casino collects and uses personal information necessary to operate accounts, process payments, provide customer support, protect the service and meet applicable obligations. Information may be shared with service providers where needed for these purposes and handled according to the applicable privacy information made available on the website.
You should ensure that information provided to Sky Casino is accurate. You may contact Sky Casino with questions about the handling of your personal information or account data.
Responsible Gambling
Gambling should remain an enjoyable form of entertainment, not a way to solve financial problems. Set a budget before playing, take regular breaks and never chase losses. Sky Casino encourages customers to monitor their activity and seek support if gambling stops feeling manageable.
Available safer gambling tools may include deposit limits, session controls, time reminders, temporary breaks or account closure. Contact Sky Casino if you would like to discuss these options. If you are concerned about your gambling, consider seeking independent advice from an appropriate support organisation.
Amendments
Sky Casino may update these Terms and Conditions to reflect changes to the website, services, promotions, security procedures or applicable requirements. The latest version will be made available on the website, and material changes may be highlighted where appropriate.
You should review the terms regularly. If you do not agree with an amendment, stop using the service and contact Sky Casino about any outstanding account matter.
Contact Information
For questions about these Terms and Conditions, account access, verification, payments or responsible gambling tools, contact the Sky Casino support team at support@sky-casino.online. Please provide enough information for your query to be identified, but do not send passwords or full payment credentials.
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